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Cartoon: 'This is what we in the training department call a teachable moment'

— by Mark Anderson

Sales trainingTraining

My wife is a teacher, and every so often when her class is in higher spirits she brings out two stuffed animals. One animal models the offending behavior, and the other tests out different responses. For example, one stuffed animal pushes the other, should the other A) push back? B) call him a name? or C) tell the teacher?

It’s a great way to diffuse a situation and model something more appropriate. My wife calls them “teachable moments,” and I imagined they might also come in handy in what’s shaping up to be an awful sales meeting.

> More cartoons on the Mindflash blog.

Mark Anderson lives in the Chicago area with his wife, their children, two cats, a dog and several dust bunnies.Publications that use his cartoons include Reader’s Digest, The Wall Street Journal, Good Housekeeping, Forbes, Barrons, Woman’s World, Harvard Business Review, Saturday Evening Post, American Legion Magazine, Funny Times and many more.

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