There are plenty of “general” reasons to implement e-learning in your company. For example, you could deliver training to anyone in the world, people can complete training at their own pace, and you can provide a consistent message in your courses. These are just a few ways that you can benefit from e-learning, and there are certainly plenty of others.
They are good reasons, but they might not be specific enough that you say to yourself, “Yes, we need to start doing e-learning right now!” To get to that point, most of us like to see specific examples of how other companies (like our own) have implemented e-learning. Real examples take the abstract and make them concrete and relatable to our own situations. Real examples help us visualize how we could do it ourselves.
In this post, I would like to share with you three real examples of how companies have implemented e-learning and some of the results they achieved. You will see a highly regulated healthcare company deliver mobile learning on iPads to employees who don't travel; an apparel software company that is now able to train new customers all over the world, and a process management and analytics firm that reduced training costs by 80% and delivered even more training.
Mobile Learning in the Office
When we think of mobile learning, we think of people using smart phones and tablets out on the road to access e-learning courses and other performance support content to help them get answers to their questions without having to go back into the office to take a course. We generally do not think that mobile learning can be useful for people would work in the office and who do not travel. However, Capital Women's Care (CWC), the largest obstetrics and gynecology practice in the mid-atlantic region, does just that.
When CWC was considering e-learning, it needed to solve three problems. It needed to track training to ensure compliance, provide training to staff and medical providers who are constantly moving and rarely have time to get together for classroom training, and overcome the technical problem that most of the computers in the offices are locked down, limited only to patient data access and entry.
By using Mindflash, CWC was able to deliver training on iPads solving each of the problems above. The training is tracked when taken on iPads. When the staff has downtime between patients, they can sit down (in the office) with an iPad and complete a training course, a great use of idle time. Finally, by using iPads, employees do not need to use the computers at all, so the fact that they are locked down became irrelevant.
Reduce Training Costs By 80% and Increase Employee Training
Developing and delivering training is expensive. Companies spend an average of $706 per employee per year and some spend as much as $3,000. With investments this high, it makes sense to make sure you are operating as efficiently as possible.
With 1250 employees in 48 countries, Kofax had traditionally delivered mostly classroom training, which was costing $93.75 per employee per hour. Not only was this training expensive, it was difficult to reach employees in 48 offices. To make matters worse, developing e-learning can be time consuming adding to the cost of training. Kofax wanted to improve training, but also want to do it at a lower cost.
By using Mindflash, Kofax was able to reduce the time it took to develop e-learning and reduce training costs by 80%. Because Kofax reduced costs by so much, it could provide even more training to employees and partners. Employees now complete ten Mindflash courses per year.
Train Customers All Over the World
AIMS, a software provider to the apparel industry, needs to train customers on how to use their software. With customers all over the world, live classroom training can be a challenge. AIMS set up courses in Mindflash that customers can take on their own time when they need it. Using video in their courses, AIMS can standardize and make clear exactly how to perform specific tasks that leave no room for interpretation.
Since creating courses in Mindflash, AIMS has reduced help desk support calls allowing the customer relationship team to focus on helping clients maximize the use of the AIMS software and not just troubleshooting day to day issues.
Share Your Story
These are just three specific examples of how some companies have used Mindflash to implement e-learning and some of the benefits they achieved. There are other examples on our case studies page, so feel free to read those to find even more ways that Mindflash can help you improve training in your organization.
We would love to hear how you are implementing e-learning and what results you are getting. Please share your story in the comments below. This is an example of when it's OK to toot your own horn.
Bill Cushard, author, blogger, and learning experience (LX) designer, is a human performance technologist (HPT) with extensive, in-the-trenches experience building learning organizations in start-up and hyper-growth organizations like E*TRADE, the Knowland Group, and Allonhill. You can follow him on Twitter or on Google+.