DAVE ANDERSON | 4 MIN READ Losing a valuable employee hurts in more ways than one. You of course have to go through the process of hiring and training a replacement. But the subtraction of knowledge and wisdom from your workforce is often the bigger setback. Most employers train replacements on the basics of the...
Read moreIn today’s world, with so many distractions, and so much technology competing for mindshare, training on complex topics is no small effort.
Read moreCreating a positive customer experience (CX) is more challenging than you think. Sometimes businesses have a good streak with customers. Then, out of nowhere everything goes downhill. And we all know, when business is bad, everybody loses. 8 attitudes that will ruin your customer experience Here are 8 attitudes that will ruin your customer experience...
Read moreIt’s not easy to capture the attention of an audience, let alone keep them interested! For trainers, the job can be even more challenging. So, here’s a little help to make your next training pop.
Read moreRepurposing content is an important way to deploy new content for your in-person or online training programs without having to start completely from scratch. Added bonus: You also have the luxury of knowing how the content has performed in the past!
Read moreAccording to ASTD, companies spend $15 billion per year on sales training, an enormous number when you consider that people do not find sales training very effective. If organizations are spending this kind of money on largely ineffective training, there is a lot of value in figuring out ways to improve sales enablement efforts and...
Read moreToo many eLearning courses are lectures in the form of slides with content that learners must either read or listen to. The content usually contains abstract topics, such as processes, that learners are then expected to apply in real life. The problem is that there is a gap between a concept in a course and...
Read moreGone are the days when you have as much time as you need to deliver an effective training class. Few businesses are willing to dedicate the time necessary for people to learn new skills. After all, proper training is time consuming, expensive, and organizations need to operate as efficiently as possible. You have likely experienced this first...
Read moreWhile the goal of any training program is primarily to make sure your trainees get the vital information they need to be successful, a secondary concern is to make sure that the same vital information does not make its way to anyone else. Organizations often are training employees and partners on material that is sensitive...
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