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Case studies / Uber
Uber Mexico needed an easy to use, scalable solution for training its driver-partners. The training team uploaded PowerPoint files into Trakstar Learn to create web-based courses and added quizzes to ensure they could measure retention. With approximately 4,000 course completions per week, drivers are getting the training they need to get on the road.
Patricio Zirion / Operations & Logistics Manager / Uber
Well known worldwide as the most significant tech “Unicorn,” Uber is a privately held company founded in 2009 and valued at over $62 billion today. Uber pioneered the “gig economy” business model, rapidly growing to over 1.5 million driver-partners globally. By seamlessly connecting riders to drivers through apps, Uber makes cities more accessible, opening up more possibilities for riders and more business for drivers. Since its founding, Uber has established a presence in over 250 cities worldwide.
Uber Mexico started with one-on-one driver quality information sessions with Uber driver-partners, all of whom are contracted, workers. When the number of drivers increased, the organization began conducting group sessions with 60-100 drivers. But as Uber’s expansion accelerated, it became clear that in-person meetings were not scalable. What was needed was an easy-to-use solution that would scale to meet the needs of initially thousands and soon tens of thousands per week.
Uber Mexico evaluated Learn and found it to be an ideal solution to their problem. Using the information from their live sessions, the Operations team uploaded the PowerPoint files into Learn to create web-based courses. They added quizzes to ensure they could measure information retention. Now they could deliver consistent, measurable education to thousands of drivers without worrying about scheduling sessions and booking meeting spaces. Driver-partners access Learn-hosted courses from desktop and mobile devices anytime, anywhere, significantly speeding the education process. Uber uses the feedback from the drivers through the surveys to continually update and improve the courses.
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