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Case studies / Harmony Home Health
Harmony provides continuing education for its nurses, physical therapists, and home health aides as required by CHAP, Harmony’s accreditation body. Harmony needed a scalable solution with robust tracking and reporting that could be used by its geographically dispersed workforce. Harmony transitioned their training online to support ongoing compliance reporting requirements.
The training team was able to quickly load PowerPoint files into Trakstar Learn to create web-based courses with quizzes to track compliance. Harmony Home Health and Hospice is now able to efficiently educate 400+ staff on proper patient protocols, ensure that quality care and compliance standards are met, and reduce time spent administering trainings.
Laney Namanny / HR Business Partner / Harmony Home Health & Hospice
Harmony Home Health, a family-run company, has now grown into a multi-state enterprise with hundreds of nurses, physical therapists, and home health aides serving thousands of patients each week.
Ensuring that patients receive the best possible care is of utmost importance. To that end, Harmony offers all nurses and health aides monthly continuing education to cover best practices in areas such as oxygen therapy, diabetes care, care of the skin, and much more.
The training was previously held in person with pen and paper. However, Harmony’s geographically dispersed workforce rarely comes into the company’s main offices as Nurses often work from their patients’ homes. Coming into a central location for training takes time and energy away from serving patients. Detailed training reporting requirements for CHAP accreditation, in addition to managing hundreds of monthly training sessions, became a significant administrative burden.
Harmony’s training team evaluated Trakstar Learn and found it to be an ideal solution to their problem. Using the information from their in-person training sessions, Laney and her team uploaded PowerPoint files into Learn to create web-based courses. They added quizzes to ensure they could measure information retention.
Nurses, physical therapists, and home health aides now access Learn-hosted courses from desktop and mobile devices anytime, anywhere, significantly speeding the education process and improved the training participation rates. Moving training to Learn has also eliminated the need for staff to visit Harmony’s central offices for training each month, which reduced travel costs and ensures that health specialists have the time to provide quality compassionate care to the patients.
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